City of Salem Launches “Salem 311” Service

Mayor Kimberley Driscoll today announced the launch of Salem 311, a service that allows anyone in the community to dial 3-1-1 from any phone and, during City business hours, get connected to a live operator who can take service requests, answer questions, and connect callers to additional information and assistance regarding City programs and services. City business hours are Mondays, Tuesdays, and Wednesdays from 8:00 a.m. to 4:00 p.m., Thursdays from 8:00 a.m. to 7:00 p.m., and Fridays from 8:00 a.m. to 12:00 p.m.

“Salem has consistently strived to find new and more effective ways to connect residents with City services,” said Mayor Driscoll. “Salem 311 will offer another tool by which Salem residents can share reports about issues with City departments and ask questions about municipal services and programs. I’m grateful to the City staff who have worked diligently over the past several months to get this new program into place and I hope residents will make use of this new option for connecting with their City government.”

Salem 311 builds on the City’s existing channels of taking in resident requests and inquiries, including SeeClickFix, an online tool launched in 2014 that has fixed 27,000 issues reported by community members, the online Salem Chatbot launched in 2021 that has responded to almost 1,800 submitted questions, and the Salem Knowledgebase wiki of frequently asked questions that has answered 515 questions since it launched in 2014.

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